Help & Support Center

Find solutions to common problems and get the support you need

Common Issues & Solutions

Having trouble logging in?

  1. Verify that you're using the correct email address and password
  2. Check if Caps Lock is turned on
  3. Clear your browser cache and cookies
  4. Try using a different browser
  5. Use the "Forgot Password" link to reset your password

Pages not loading correctly?

  1. Refresh the page (press F5 or Ctrl+R)
  2. Clear your browser cache (Ctrl+Shift+Delete in most browsers)
  3. Check your internet connection
  4. Try disabling browser extensions that might interfere
  5. Ensure your browser is updated to the latest version

Orders not processing?

  1. Check if your payment method is valid and has sufficient funds
  2. Verify that all required fields are filled out correctly
  3. Check if the vendor is currently accepting orders
  4. Try placing the order again after a few minutes
  5. Contact customer support if the issue persists

Tip: Keep your account secure

Always use a strong, unique password and enable two-factor authentication if available. Never share your login credentials with others.

Troubleshooting Steps

Basic Troubleshooting

  1. Refresh the page - Often the simplest solution works best
  2. Clear browser cache - Old cached data can cause display issues
  3. Check your internet connection - Make sure you have stable internet access
  4. Try a different browser - Some issues may be browser-specific
  5. Restart your device - A fresh start can resolve many technical issues

Advanced Troubleshooting

  1. Use private/incognito mode - This disables extensions and uses default settings
  2. Check for browser updates - Outdated browsers can cause compatibility issues
  3. Disable VPN or proxy - These can sometimes interfere with our services
  4. Check for system updates - Ensure your operating system is up to date
  5. Try a different device - If possible, see if the issue persists on another device

Warning: Before contacting support

Please try the troubleshooting steps above first. When contacting support, be ready to provide:

  • Your account email address
  • Device and browser information
  • Detailed description of the issue
  • Screenshots of any error messages
  • Steps you've already taken to resolve the issue

Frequently Asked Questions

Q: How do I update my account information?
A: Log in to your account, go to "My Account" or "Profile" section, and look for "Edit Profile" or "Account Settings" to update your information.
Q: How can I track my order?
A: After placing an order, you can track it from the "My Orders" section in your account. You'll also receive email updates about your order status.
Q: What payment methods are accepted?
A: We accept major credit cards, debit cards, and digital wallets. The specific payment options available may vary by location and vendor.
Q: How do I cancel an order?
A: You can cancel an order from the "My Orders" section if it hasn't been processed yet. Once an order is in preparation, cancellation may not be possible.
Q: What should I do if I received the wrong items?
A: Contact customer support immediately with your order number and details about the issue. We'll work to resolve it as quickly as possible.

Still Need Help?

Our customer support team is ready to assist you with any issues or questions you may have.

Contact Options:

Method Details Availability
Email support@kwika.ca 24/7, response within 24 hours
Phone 1-289-799-4310 Mon-Fri, 9 AM - 6 PM EST
Live Chat Available on website Mon-Sun, 8 AM - 10 PM EST
Contact Support Return to Homepage