Kwika Privacy Policy

Effective Date: July 16, 2025
Last Updated: July 16, 2025

Kwika is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect the information you provide when using our website, mobile applications, and services.

1. Information We Collect

a. Personal Information

• Name, email, and phone number
• Billing and delivery addresses
• Payment details (processed securely via third-party providers)

b. Vendor Information

• Business name and contact details
• Tax and banking details
• Product listings, pricing, and availability
• Licenses or required certifications

c. Technical & Usage Data

• IP address, browser type, and device info
• Pages visited and access logs
• Location data (if enabled)

2. How We Use Your Information

• Provide and operate our services
• Process transactions and fulfill orders
• Respond to support queries
• Send transactional, promotional, or operational updates
• Analyze and improve the platform
• Meet legal, tax, and regulatory obligations

3. Sharing of Information

Your information may be shared with:

• Vendors (to fulfill orders)
• Third-party processors (e.g., Stripe, PayPal)
• Analytics or hosting providers (for operational support)
• Legal/regulatory authorities when required

We do not sell or rent your personal data.

4. Data Retention

We retain data for as long as necessary to fulfill the above purposes or as legally required. Account and order history may be retained for tax and business audit purposes.

5. Security Measures

• SSL encryption for data transmission
• Access controls and user authentication
• Secure storage and vendor-level compliance

However, no system is fully immune from breaches. Users are responsible for maintaining secure passwords.

6. Cookies and Tracking

Kwika uses cookies to:

• Maintain session data
• Improve UX/UI
• Run analytics and advertising

Users can opt-out or clear cookies through their browser settings.

7. Your Rights

You have the right to:

• Request access to your data
• Correct or update your information
• Request deletion of your account
• Opt-out of non-essential communications

📧 To exercise your rights: privacy@kwika.ca

8. Children's Privacy

Kwika is not directed at users under 13. We do not knowingly collect data from children. If a parent/guardian believes their child has submitted data, contact us for immediate removal.

9. GDPR Compliance (for EU Users)

If you're located in the European Union, you are entitled to rights under the General Data Protection Regulation (GDPR), including:

• The right to be informed
• The right to access and portability
• The right to rectification and erasure
• The right to restrict or object to processing
• The right to lodge a complaint with a supervisory authority

Kwika processes personal data as a "Data Controller" and relies on:

• Contractual necessity (to provide services)
• Legal obligations
• User consent (for marketing, cookies, etc.)

We have appointed a Data Protection Officer. Contact: privacy@kwika.ca

10. CCPA Compliance (for California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

• Know what data is collected and why
• Request deletion of personal information
• Opt-out of the sale of personal information (Kwika does not sell personal data)
• Non-discrimination for exercising CCPA rights

To submit a CCPA request, email: ccpa@kwika.ca

We will verify your identity before responding to requests.

11. Vendor-Specific Data Responsibilities

Vendors using Kwika's platform agree to:

• Handle customer data in compliance with applicable laws (e.g., PIPEDA, GDPR, CCPA)
• Only use customer information for fulfilling orders or communicating directly about their service
• Maintain secure storage of any exported customer data
• Notify Kwika immediately in the event of a data breach involving customer information

Kwika may suspend or terminate vendor accounts found misusing or mishandling customer data.

12. Changes to This Policy

Kwika reserves the right to modify this Privacy Policy at any time. Updates will be posted to this page, and material changes will be communicated via email or in-app notices.

13. Contact Us

📧 privacy@kwika.ca
📍 Kwika HQ – Ontario, Canada
🔐 Data Protection Officer available upon request